I know this isn’t a typical post for DG but I wanted to post some notes from an Email Marketing Webinar I checked out this morning before I forget about them…
Dan Zarrella (@DanZarrella) and his team at Hubspot did a study of over 9 billion emails sent by email marketing company, Webchimp, to come up with the insights below. Hopefully these hints will help boost an e-blasts open rate, click through rate and subscriber base.
- The optimal time to send and email blast appears to be early Saturday morning, before people are awake. The theory behind this is that people have a different email reading ritual for every day of the week. Emails sent on Mondays and Tuesdays have the lowest open rates, possibly due to these two days being the busiest of the week for most people. On Saturday mornings, people are more likely to sit down at the computer and take a bit more time to check out what has come in.
- Ensure the email is easily read on mobile devices. As more and more people are getting smart and super-smart phones, the number of emails being read on these devices is increasing. Having the most important text and links in plain text as well as ensuring all images have alt tags will help with this one.
- Give the readers a reason to archive and revisit your emails. Include reference data such as prices, dates, statistics, anything handy that readers may want to come back to at a later date.
- Once your email gets through the email junk filter, it will need to get past your recipients personal junk filter – sometimes known as their brain. The first thing everyone looks at to decide whether an email is worth reading or not is the subject line. Words such as newsletter, bulletin, survey and digest all have high open rates with words like rewards, prize and magic usually sucking pretty hardcore. The next thing they look at is who it has come from. Make sure the sender is a person or a business they know.
- Make the recipients feel like VIP’s. People like to feel like they are being offered something exclusive, even if it’s being offered to 100,000 other people…but they don’t know that. Give your subscribers special deals, discounts, competitions etc and remind them of it in every email. Change these deals up with every email to give them a reason to open.
- Sending email blasts once a month produces the highest open and click through rate, but also the highest number of unsubscribes. This could be be because when given the opportunity to unsubscribe once a month versus four times a month, not everyone who unsubscribes will do so from the same email. Send frequency is a bit of a tricky one and is different for each email. In the end, as long as you have interesting, relevant content in every email, your open rate shouldn’t drop and you shouldn’t lose many subscribers, no matter how often you send.
- If a reader is ever going to unsubscribe, they usually do so within the first 3 emails that are sent to them. After this period, the likelihood of them unsubscribing drops considerably.
- The longer a person is subscribed to your mailing list, the less likely they are to open your email and click through a link. Your newest subscribers are your most valuable readers and are far more likely to act on calls to action in your emails.
- Send to friend links don’t really work…most people never use it or may use it once a month, depending on the frequency of the email.
- When pushing your social media, they likelihood of someone clicking a ‘follow’ link compared to a ‘retweet’ or ‘share’ is much higher.
- Integrate a method to get determine ROI of your emails. Include trackable vouchers, offers, keywords or link to a specific pages that only subscribers get links to.
- The more links included in an email, the more likely a reader is to click through. This also appears to make unsubscribe links a bit harder to find…weird.
- Link to pages that will make you $$$.
- Sign up to other newsletters and see what’s out there!
A pretty neat-o email analysis website was also mentioned, messagegrader.com. From what I understood, you can send an email to the site and it will grade the email before you send it to your posse.
I have probably missed some other points, so please add your hints and tips in the comments section below
If you are keen, you can check out some of the juicier, data filled slides from the webinare here or keep scrolling down to more awesomeness.